This is an excellent article. Make sure to follow the links in the story for some great resources that Susan Herman used to develop the victim services program.
This article describes enhancements that NYPD has made to victim services over the last 4-5 years. The agency has adopted 101 initiatives “infused with trauma-informed practices, a raft of changes in police training, and an overriding goal to connect more victims with available counseling and reimbursement for funerals, medical costs, lost wages, and other disruptions…
— Read on gcordner.wordpress.com/2018/12/04/nypd-improves-victim-services/
Future of Policing 